The Shift from “Shelter” to Youth Support Centre

What is “shelter”?

As humans, we tend to use language to describe hard things in a way that is both easy and digestible.

Shelter has been the easiest word to describe the complex support that individuals experiencing houselessness need. It is easy for us to think that the answer to not having shelter is to provide shelter.  It is also easy to use shelter as the umbrella term to connect services across a large sector and make it easier to fund, explain, or support.

But the truth is that “shelter” is not easy. The general understanding is that shelters function as a transition from “early intervention work” into “community integration work/housing”; a holding place until more specific or permanent services or support can be found; and also synonymous with “emergency” or “last resort” support.

People who actually access shelter and those supports have been shouting for years that they want change within the shelter system—especially young people!

In 2017, YESS and other youth-serving agencies started to collaborate to understand the barriers that exist for youth who are in the “shelter cycle” and find themselves moving from agency to agency. In our research, it was very clear that youth do not feel safe or accommodated or productive in “shelters.” At YESS, with our mission to focus on root causes rather than symptoms, this was important information for how to stabilize youth and support their goals in a way that is sustainable.

We listened and progressed our programming from overnight shelter to a 24/7 sleep shelter and eventually into our Youth Support Centre model we are working within now.

 

What are the limitations of “shelter” when working with youth?

Working with youth means having only a short time period to affect positive change in their lives. It means working alongside emotional changes, developmental growth, and also traumatic experiences and responses. It is complex work trying to understand young people who do not yet understand themselves.

“Shelter” models do not really help or support this complexity. Youth need to learn so much in this short time and that learning has to start with understanding how their body is responding to trauma (When is it safe for them to sleep? When is it safe to eat?) and then try to shift their body’s needs to a “normal” rhythm that allows them to thrive within the larger community. Youth cannot keep a job or attend school if they are too afraid to sleep at night. Youth cannot focus on communicating and problem solving if they are afraid and unable to stabilize their thoughts or feelings. Youth cannot move through an addiction if the addiction is somehow making them feel safe or better than their baseline state. YESS understands these daily complexities and we moved away from the shelter model to address them.

 

What is the Youth Support Centre?

When youth are in their most vulnerable crisis state, they are scared and hurt and angry and desperate for help and safety. Our Youth Support Center provides a safe space for youth in any level of crisis to come and breathe and stabilize themselves.

We focus on helping them feel welcomed and safe before we launch into the more complex work of determining if they are needing crisis de-escalation work, stabilization development, or regulation work for life skills development.

We also help them navigate where it is safest for them to do this work: back home with support, in a placement that meets their needs, in a treatment facility that will help them, or in supportive housing options.

Our staff are experts at working with youth who are entrenched in their trauma responses and experiencing larger crisis moments, and the staff have the skills and processes to be able to wrap around the youth holistically (meeting their physical, mental, spiritual/cultural, and emotional needs).

When youth access YESS, our staff:

  • give them back their dignity and autonomy and control when it was taken from them
  • show them the possibilities of what they can achieve and where they can move their lives towards
  • support them in healing the relationships that may have been damaged from the crisis and trauma responses
  • help them believe that their lives matter

Moving away from the shelter model also allows YESS to be better partners with our fellow youth-serving agencies. It allows us the opportunity to:

  • better communicate on behalf of youth
  • provide warmer hand-offs between agencies
  • work together to ensure the youth are supported together
  • helping the agencies do their best work and not have to focus on/anticipate/fear the historical behaviours or actions of a youth

Youth are more than their behaviour and they need time and space and dignity to heal from experiences that are hard to heal from.

Shelter is always needed—people need a place out of the weather and they need resources that are low-barrier to access and they need a safe space to sleep. Our young people need so much more than this and they shouldn’t have to work harder to access those complex supports. It’s time to evolve our supports, in the same way that youth evolve their needs and their possibilities.

 

Frequently Asked Questions

What happens when a youth first comes to YESS?

When a youth first comes to YESS, we have a 3-step intake process:

  • Consent – immediate

The purpose of this step, which is conducted immediately upon arrival of the youth at YESS, is to understand why the youth has come in and ensure that the youth understands their rights and responsibilities if they are to participate in the program. Formal consent is needed to access services and program expectations are defined. Preliminary demographic information is gathered and an initial set of questions is asked to determine what immediate actions may need to be taken to address immediate needs (this could include food, clothing, harm reduction supplies, medication, medical or mental health support). If the youth requires a place to sleep, a stabilization bed is provided (subject to availability).

  • Context – first 24 hours

This occurs within 24 hours of the youth arriving at the Youth Support Centre. Further questions are asked about the youth’s ability to meet their basic needs and whether there are specific risk factors that may need to be addressed (e.g., self-harm, substance use, harm to others, unsafe sex). Depending on the answers to the questions, additional actions are identified. Further inquiries are made related to the youth’s strengths, needs, abilities, preferences, and perception of risk (SNAPP).

  • Baseline – first 2-7 days

The purpose of this step, conducted within 2-7 days of arrival, is to better understand what the youth has (e.g., debit card, bus pass, birth certificate, bank account, provincial ID), and what the youth knows how to do (e.g., access public transit, access food in the community, use and access the internet, access family medical services). Depending on the answers to these questions, specific goals are set that identify what the youth should do next. Referrals are made to assist the youth with the next step of their journey. Staff will follow up with the youth to see if commitments are being kept.

 

What programs are offered at YESS?

  • 24/7 crisis intervention and stabilization
    • Youth ages 15-21
    • 24/7 intake and crisis stabilization
    • 16 emergency beds
    • 8 transitional beds
    • Holistic assessment and entry into connected communities of care
  • Daytime resources and services
    • Youth ages 15-24
    • Monday-Friday access
    • Onsite medical clinic
    • Onsite mental health clinic (YESS Wellness Integration Team and CASA Mental Health)
    • Housing connections
    • Cultural and identity supports
    • Programming, arts, and recreation
    • Life and wellbeing skills development

 

Are you the guardian of the youth? Do you take over as parents?

No, we are not legal guardians for the youth.

To be a legal guardian is a role firmly under the Government of Alberta Children’s Services branch and it is determined through court processes. There are several types of guardianship: temporary guardianship, permanent guardianship, enhanced support, and financial support. These are often determined in relation to the work and capacity of the parents and is a complex process.

 

So if you’re not guardians or parents, how do youth stay at YESS? Who gives them permission to stay?

At YESS, we serve youth ages 15-21 in our 24/7 crisis stabilization access, and youth ages 15-24 in our daytime access to resources. When a youth is 15, by law, we must have parental or guardian consent for them to access our programs and services. This means that when a 15-year-old youth comes to our services, we have to call their parents or guardian in order for them to stay. When a youth turns 16, they are able to consent to services on their own. This does not mean they can legally sign all contracts (driver’s licenses, leases, or financial contracts), however they can consent to being in a space, receiving services, and accessing the beds and programming.

 

Do you talk to parents or involve them? Why can’t you just send them home?

We involve parents as much as possible with the youth and work holistically to build up healthy relationships in the young person’s life. We take the youth’s lead on who they are consenting for us to share detailed information with and do our best to support transparent communication with parents where needed. Much of our work is helping to reassure parents that the youth are safe and supported, while simultaneously working with the youth to open channels of communication on their own with parents.

We can’t send youth home unless it is safe and appropriate for them to be there. It can depend on what court orders are in place, the safety of all people involved in the home and for the youth as well. When we do have the opportunity to problem solve with parents and youth and support their return home, we continue to follow up and ensure that safety is maintained and pathways when it is not are open and available!

 

I love my kid, my home is safe—why are they choosing to stay at YESS?

There are lots of complex reasons why a youth may leave home, none of which are based on a lack of love or connection with their family members. Returning home requires not just for the youth to work on themselves but also for family members to work on themselves as well.

When a family member leaves the home environment, it is never going to stay the same. Work has to be done by both parents and siblings and other family members to help evolve themselves and their environment, alongside the work needed to be done with the youth (as an individual). As family dynamics change and evolve and heal, then youth and families can reconnect. Sometimes this work happens quickly and sometimes this takes more time.

 

Can I have a tour to see what the Youth Support Centre looks like?

Our spaces are not open to the public for tours. We understand that seeing the physical space where we work with youth can help give you a picture of what happens at YESS, but our building is a 24/7 active program space for youth experiencing crisis. First and foremost, we must create a space that is safe for youth through boundaries, predictability, and respect for confidentiality. At this time, hosting tours is at odds with our mission and day-to-day work.

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Welcome to Our New Chief Development Officer

The YESS Executive Leadership team is excited to welcome a new and critical member to the YESS team. Joyce LaBriola is YESS’ first Chief Development Officer. This role has been created to help YESS achieve its bold vision to provide better and lasting outcomes for Edmonton youth in crisis. Her proven track record of providing valuable insights, results and strategic impact, will benefit YESS as an organization and the many youth we help each year.

Joyce has been an advocate for youth and social justice, a community builder, and an experienced leader throughout her impressive working life. She has decided to return to Edmonton to contribute to our mission and vision after serving as the Executive Director of the Los Angeles Youth Orchestra in Los Angeles, California. Joyce’s career spans two decades with leadership roles in the sports industry (the NHL’s Edmonton Oilers, the CFL’s Edmonton Elks, the ECHL’s Phoenix RoadRunners, and the ECHL League Office), the arts world (Edmonton Symphony Orchestra, the Winspear Centre for Music, the Citadel Theatre, and the Los Angeles Youth Orchestra), and the non-profit sector (HIV Edmonton, Unusual Suspects Theatre Company).

In addition to her professional work, Joyce founded the Artists for Life Foundation in 2009, an Edmonton-based volunteer-run non-profit organization with the mission of advocating for those affected by HIV/AIDS, those who identify as 2SLGBTQIA+, and vulnerable and marginalized populations while celebrating the philanthropic spirit of the arts. She was selected as one of Avenue Magazine’s “Top 40 Under 40” in 2012 and has been celebrated for her work in community engagement in Edmonton Woman Magazine and MUSE Music. Joyce has been awarded many honors, such as the National Philanthropy Day Award by the Association for Fundraising Professionals (AFP) and won the Imperial Sovereign Court of the Wild Rose’s Jean Lawson Award for her advocacy work. In addition, Joyce was nominated for the John Poole Promotion of the Arts Award and the YWCA Women of Distinction Award in the Arts and Culture category. As a leader in her field, Joyce was appointed to the City of Edmonton’s WAVE (Women’s Advocacy Voice of Edmonton) Committee and was named as a You Can Play Ambassador representing Western Canada. Joyce is a graduate of Rider University/Westminster Choir College and spent her entire life on the musical theatre stage. She is a professional musician, writing and performing her own work, as well as singing with Edmonton Opera and the South Pasadena Arts and Music Academy.

We are fortunate to have Joyce as a part of our leadership team and we are excited to benefit from all she has to bring! I look forward to our YESS community of support getting to meet her in the near future!

 

 

 

 

 

Corey Mowles
President & CEO
Youth Empowerment and Support Services

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Meet the YESS Team: Marc Majeau, Development Officer

Tell us about yourself and your position at YESS!

Hi! My name is Marc Majeau, and I’m a Development Officer with Youth Empowerment and Support Services. I’ve been with YESS since 2022.

 

You do presentations at schools and empower their giving initiatives. How are school-age youth part of the community that supports the youth who access YESS?

When I’m speaking to students of any age, I let them know that you never really know who is struggling. It could be someone they sit beside on the bus, at lunch, or a classmate. You never know what your neighbor might be going through.

 

Do you have any remarkable experiences you could share from how schools and students have stepped up to support youth in their community?

I gave a presentation to a junior high in Morinville, and the students were absolutely captivated when I explained to them how much food YESS goes through in a year. When you see some of those numbers, it’s quite staggering. After the presentation, they did a month-long campaign, collecting items for the YESS pantry. When they delivered at the end, it was boxes upon boxes of snacks, about double what they were expecting to collect.

 

What is one thing you wish the community knew about youth who access YESS?

They’re just kids. We’ve all been one. We know how hard it can be to be sixteen years old (even in the best of circumstances!). People that age shouldn’t have to worry about where they are going to sleep, eat, and shower.

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Supporting Teens in Crisis with Stability and Understanding

CONTENTS

Understanding Adolescent Crisis Through a Trauma-Informed Lens

Providing Holistic Support

Meeting Youth Where They’re At

Creating a Safe Environment for Learning

Supporting Youth Through the School Year

 

When a young person is facing a crisis, their world can feel like it’s unraveling. Whether it’s the instability of their living situation, the uncertainty of their future, or the immediate pressures of day-to-day survival, these challenges can create a storm of emotions and behaviors that seem insurmountable. As caregivers, educators, and supporters, our role is to provide stability and understanding to the young people in our lives.

Adolescence is a time of intense transformation, both physically and emotionally. For teens navigating this turbulent period, crises can arise regardless of their family background or financial situation. Understanding and addressing these crises requires a trauma-informed approach that balances both outer and inner stability. By meeting fundamental needs and providing emotional support, we can help teens manage their challenges and foster their growth.

Outer stability involves meeting fundamental needs like food, housing, and hygiene. The mental and emotional stress consumed by meeting basic needs because of instability can prevent a young person from envisioning planning beyond survival. In order for a young person to thrive, stable access to food and safe housing serves more than basic necessities, it creates a foundation of dignity. When young people have the stability of their basic necessities, young people can begin to focus on other aspects of their lives, such as self-esteem, acceptance, education and personal growth.

Inner stability involves fostering safe, connected relationships and providing support for skill development. Safe, reliable relationships provide emotional support and model healthy interactions help youth feel secure and valued, providing protective factors of resiliency against isolation and disconnection. Developing coping skills, problem-solving abilities and emotional regulation requires modelling and support to help young people navigate the complexities of their emotions and situations. When youth receive unconditional positive regard—acceptance and support regardless of their behavior or circumstances—they can build a stronger sense of self-worth. This environment of understanding and respect encourages them to engage more fully with their healing and educational processes.

 

Understanding Adolescent Crises Through a Trauma-Informed Lens

The adolescent years are marked by significant change, making it a particularly vulnerable time for emotional and psychological crises. Crises in teens can occur in various ways, often masked by the typical ups and downs of adolescence. Trauma in adolescents refers to the emotional and psychological impact of experiencing or witnessing distressing events, such as abuse or severe neglect, which can disrupt their development, behavior, and overall mental health.

Adolescents are particularly susceptible to crises that arise from traumatic experiences such as abuse or neglect. The residual effects of trauma can significantly impact their mental health and behavior. These traumatic experiences may manifest as severe anxiety, persistent depression, or difficulties in establishing and maintaining healthy interpersonal relationships. The psychological and emotional scars left by trauma often hinder adolescents’ ability to navigate social and emotional landscapes effectively.

Substance use frequently emerges as a maladaptive coping mechanism among adolescents in crisis in order to numb emotional pain or escape overwhelming stress. The underlying issues of trauma, such as unresolved emotional pain, feelings of powerlessness, and persistent anxiety, often drive adolescents to use substances as a means of self-medication, seeking temporary escape from their distressing experiences and symptoms. Although these substances may provide temporary alleviation, they often exacerbate underlying issues, leading to a worsening of mental health conditions and potentially resulting in substance dependency or addiction.

In addition, unaddressed mental health issues can escalate to critical situations, leading to self-harm or suicidal ideation. Adolescents suffering from depression may exhibit self-destructive behaviors, as an expression of feelings of worthlessness. In severe cases, these symptoms can culminate in suicidal thoughts or attempts. It is imperative to identify and address early warning signs—such as social withdrawal, significant behavioral changes, or expressions of suicidal ideation—promptly to mitigate the risk of severe outcomes. Teen suicide and self-harm can arise as coping mechanisms for feelings of isolation, worthlessness, and an overwhelming sense of despair; therefore, providing unconditional support and affirming their inherent value is crucial in addressing these extreme responses and fostering their emotional recovery.

Intervening with a comprehensive and trauma-informed approach is essential for effectively supporting adolescents in crisis. By addressing their needs holistically and with sensitivity to their past experiences, adults can help mitigate the adverse impacts of trauma and support the young person’s journey towards recovery and resilience.

 

Providing Holistic Support

Supporting teens in crisis requires a holistic approach, addressing their needs for physical, mental, emotional, and cultural or spiritual stability and expression. By considering the whole person, we can offer more effective support and foster resilience in young people. This approach not only helps youth cope with current challenges but also empowers them to face future obstacles with confidence.

 

Physical Support

  • The foundation of stability begins with meeting basic needs. Ensure that a teen has regular access to nutritious food, safe housing, and healthcare. These essentials provide more than just physical sustenance; they foster a sense of security and well-being that is fundamental for overall stability. For instance, a teen who knows they will have regular meals and a safe place to sleep is better positioned to focus on their emotional and mental health.

 

Mental Support

  • Provide access to mental health resources, including counseling or therapy, which offer a space for teens to explore their feelings and develop coping strategies. For instance, a therapist might work with a teen struggling with substance use to develop healthier coping mechanisms and address the underlying issues driving their addiction. Additionally, activities that build resilience and self-awareness can play a significant role in mental support.
  • Understanding a young person’s interests helps build a stronger, supportive relationship and provides insight into their emotional needs. By engaging with their passions and hobbies, adults can offer tailored support and encouragement that resonates with the individual. This connection can foster a sense of belonging and self-worth, essential for their mental well-being.

 

Emotional Support

  • Building and maintaining strong, trusting relationships are vital. Show empathy, listen without judgment, and offer unconditional positive regard. When teens feel valued and understood, they are more likely to open up and seek help when needed. For example, a supportive mentor or caregiver can provide a safe space for a teen to discuss their experiences of trauma and explore their feelings.

 

Cultural/Spiritual Support

  • Respecting and incorporating a teen’s cultural and spiritual beliefs into their support plan can make a significant difference. This might involve engaging in cultural traditions or providing spiritual guidance that aligns with their values. For instance, a teen from a cultural background that values communal support might benefit from group therapy or community-based activities that align with their traditions.

 

Supporting young people through their challenges requires a nuanced and compassionate approach. Fostering a truly supportive environment involves more than just addressing immediate needs—it requires connecting with their individual experiences and emotions. Curiosity provides valuable insights into their emotional landscape and social world, as well as providing context in how you can support them well. This curiosity creates a safe, open space where young people can share their concerns without judgement. Share your own teenage experiences to highlight the pressures and overwhelming feelings you once faced. Sharing your own experiences can provide reassurance, highlighting that while life may feel daunting and full of heavy responsibilities, it is a long journey rich with opportunities for growth and new experiences. This perspective helps teens see their current struggles as part of a broader, more hopeful path.

 

  1. Be Curious and Ask Questions
  • Show genuine interest in their experiences and daily life by asking about their interests, passions, and activities. This helps build rapport and allows you to understand their unique perspective and emotional needs.

 

  1. Get to Know Their Relationships and Peers
  • Without judgment, understand who they spend time with and how these relationships impact them. This insight can help you provide more relevant support and address any social dynamics affecting their well-being.

 

  1. Address Concerns with Non-Judgment and Support
  • Approach their issues with empathy and without judgment. Offer a supportive environment where they feel safe discussing their worries and challenges openly.

 

  1. Ask About Their Needs and How You Can Support Them
  • Directly ask them what they need from you and how you can best support them. Encourage them to articulate their needs and be receptive to their requests for help.

 

  1. Help Them Visualize a Positive Future
  • Share your own experiences and challenges as a teen to help them see that their current struggles are temporary and that life offers many opportunities for growth and change. Engage in enjoyable activities together, such as playing video games or discussing their favorite influencers, to strengthen your connection and provide a sense of normalcy and fun.

 

Meeting Youth Where They’re At

Supporting teens effectively requires recognizing and accommodating their unique needs, especially during crises. Traditional educational paths may not always be suitable or accessible for every young person. Education can take many forms beyond the confines of a conventional classroom.

For teens facing setbacks in traditional schooling due to personal circumstances or mental health challenges, exploring alternative educational paths is essential. Online courses, community programs, and specialized educational support offer flexible solutions that cater to diverse needs. For instance, a teen struggling with severe anxiety might find online learning more manageable, allowing them to learn at their own pace and avoid the stress of a traditional school setting.

Education is a lifelong journey, and current setbacks do not define one’s potential for future success. As adults, it’s our responsibility to guide young people through the challenges they face, even when their path seems uncertain. While their developing brains may not yet envision the full potential of the future, we have the insight and experience to help them navigate their way forward. Even in the face of suspensions or expulsions, we can foster their education and future by providing trauma-informed and supportive environments. By encouraging teens to explore their interests and develop skills beyond conventional frameworks, we help them discover that their opportunities for growth are limitless. When one door closes, it’s up to us to help them find the window of opportunity that leads to a brighter future. By providing access to resources and alternative pathways to address setbacks, youth can stay motivated and focused on their future.

As a new school year begins, it’s natural for the stress and expectations placed on teens to feel overwhelming. Our role as adults in easing this transition focuses on prioritizing inner and outer stability through consistent encouragement, understanding, and flexibility. A trauma-informed focus on empathic, practical, and attuned responses to the individual needs of each teen. By addressing their needs holistically, young people can navigate crises with support as they grow academically and personally.

As important as education is in the development of young people, it doesn’t have to be limited to traditional classrooms. Education includes learning about oneself, recognizing personal needs, and developing effective coping mechanisms. These skills are essential for young people to navigate current and future crises they will face. Alternative paths, such as online learning or community programs, ensure young people can access the benefits of education in trauma-informed ways that meet their needs and align with their unique circumstances.

By ensuring our expectations are developmentally appropriate to teenagers and trauma survivors, we can proactively addressing any challenges that arise and empower teens to face the new school year with greater confidence and resilience.

 

Creating a Safe Environment for Learning

Trauma profoundly affects a person’s capacity to learn. The brain’s ability to absorb and synthesize information relies on a sense of safety. For learning and development, the nervous system needs to be in a regulated state where the individual feels secure, what’s known as the “window of tolerance.” The window of tolerance is the state where the nervous system is calm enough to handle everyday stressors and engage in learning new skills. When a young person feels safe, their brain is ready to absorb new information, build skills, and participate in educational activities.

When a teen has experienced trauma, their nervous system often shifts from “growth” mode into “protection”. Survival takes precedence over learning and growth. This state of hypervigilance diverts their focus from learning to managing immediate safety and stability. As a result, their ability to engage in and benefit from traditional educational settings can be significantly impaired. For example, concentration and memory are primarily impacted by hypervigilance—necessary brain adaptations for the classroom.

To support these teens effectively, managing the environment at school and home to prioritize safety and stability allows their brain to focus on growth and development. Trauma-informed practices, such as consistent routines and predictable structures, help teens feel more secure. When their environment is stable, they can shift back from “protection” to “growth”, where their brain can make synaptic connections necessary for learning. By creating a trauma-informed environment that ensures both physical and emotional safety, we help youth shift from a protective mode to a more regulated state conducive to learning. This approach allows their brain to focus on growth and development rather than survival.

The start of a new academic year often brings a mix of excitement and stress, and for trauma survivors, it can be particularly challenging. To effectively support youth during this time, as the adults in their lives, it is essential to maintain open and empathetic communication. Actively listening to their concerns, validating their feelings, and offering practical support can help them feel understood and valued, making it easier for them to handle the challenges of the new school year.

 

Supporting Youth Through the School Year

As the new school year approaches, new challenges can arise that require empathic support and practical strategies of adults in their lives. Preparing teens for the challenges of the school year involves setting realistic goals and providing non-judgmental support for difficulties they encounter. These commitments increase confidence as youth know they aren’t alone in navigating the complexities of life.

Addressing both their outer needs, such as creating a safe and stable environment, and their inner needs, including emotional and relational support, acknowledges the impact of trauma on their ability to learn and grow. Balancing inner and outer stability can be achieved through consistent encouragement, understanding, and flexibility to manage the pressures teens face. By offering reassurance and managing expectations, we can help teens approach the new school year with greater confidence.

Education should be viewed as a continuous and adaptable process with the option to be tailored to their individual needs. If traditional schooling presents challenges, it’s important to remind teens that there are alternative resources and paths available, and that setbacks do not define their future—opportunities for learning and growth are always within reach.

By prioritizing safety and providing holistic support, we help teens in crisis navigate their challenges and reach their full potential. Education, whether formal or informal, is a lifelong journey that must adapt to each individual’s needs. With the right support, every young person can thrive and continue to grow both academically and personally.

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How YESS Supports Youth and Their Educational Goals

When it comes to supporting youth who are going to school, why are holistic supports (physical, mental, emotional, spiritual/cultural) important to be able to sustain access to education and/or pathways toward education?

Holistic support is vital for youth in education because it ensures they are healthy, emotionally balanced, mentally focused, and culturally grounded. We are an intricate combination of our physical, mental, emotional, spiritual, and cultural needs, and in our educational journey, we cannot cut off part of ourselves. For true success, we must include all aspects of a person. Addressing these diverse needs helps students stay engaged, reduces dropout rates, and improves academic performance by creating a more inclusive and supportive learning environment that promotes overall wellbeing.

 

We support youth who are experiencing crisis. How does YESS provide wrap-around support for youth who may have non-linear journeys through education to be able to address their healing and stabilization?

YESS provides wrap-around support for youth with non-linear educational journeys by offering comprehensive services that address their unique needs. Learning requires physical, emotional, and psychological safety, which YESS supports by prioritizing the development of inner and outer stabilization. This includes mental health counseling, access to basic necessities like food and shelter, and educational support. YESS emphasizes personalized care, focusing on healing and stabilization to create a foundation for long-term success, helping youth navigate challenges and stay engaged in their education.

 

What are some real experiences of youth who access YESS and their approach to education?

I have personally seen this with one of the youth accessing YESS. She has demonstrated an effort to continue attending school while also incorporating her cultural and religious principles. She is continuously seeking for ways to improve her life. This impactful experience is one that can foster a youth’s education, career, and a walk towards a better future. She has participated in mentorship programs outside of YESS. Through these programs, a youth gains personalized guidance and support from mentors who offer academic advice, career insights, and personal encouragement. I have seen her confidence build, she is motivated, able to create networking and skill development, all of which contribute to a more robust supportive educational, employment, and housing experience. This helps the youth navigate challenges, set and achieve goals, and stay committed to their educational and career pursuits. 

 

What is one thing you wish the community knew about youth who access YESS?

One important thing to understand about youth accessing YESS is that they often face a complex mix of challenges, including unstable home environments, trauma, and limited access to resources. These experiences can significantly impact their well-being and educational progress. Recognizing that these youth are not just “at risk” but are also demonstrating resilience and seeking a path to stability can foster a more empathetic and supportive community response. Providing understanding and tailored support can make a meaningful difference in their ability to rebuild their lives and achieve their potential.

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Why Schools and YESS are Learning and Growing Together

When thinking about the connection between school and youth support, it is most often seen through the lens of drop-out rates, behavioural concerns, and “alternative” school paths. When youth are experiencing homelessness or are experiencing trauma within the home, they are less likely to be stable within the classroom and their behaviours are often mistaken for requiring punitive consequences rather than seen through the lens of needing help. Youth who experience uncertainty will have trouble adjusting to routine and structure and have a hard time focusing on what is being asked of them.  Youth who are living rough will change schools several times in their adolescence and remain disconnected from a healthy learning trajectory and the path to full education becomes harder to reconnect with.

 

The lens that YESS uses focuses not on the statistics of drop-out rates, but instead focuses on how teachers and school staff are often emotional first responders. Our most frequently asked question by community members, new board members, and families is “How do youth find YESS? How do they end up at your door?” The answer is: school! Teachers and counsellors would drive kids to our front door or ask our staff how they can help and what they can do to support. Teachers and schools often need to become community hubs for youth who are experiencing trauma in their home life or are in crisis and unable to stabilize within their day programs. Housing instability and crisis stabilization support requires both prevention work within the classrooms and supportive stabilization and regulation work within the community of resources available. Youth know how important school is for their development and their future and often feel helpless and ashamed that they cannot seem to stay on track. People, especially young kids, who are suffering or surviving will always be reaching out and asking for help—whether it’s through direct communication or through their behaviours and actions. Teachers and agencies like YESS have to work together to help identify where support is needed and create access to the right supports to help the youth regulate themselves and stay on a healthy development path. Communication between school resource officers, counsellors, teachers, parents, and youth supports is so important because bringing awareness and meeting needs helps young people believe they are worthy of education, worthy of being seen, worthy of a positive future. 

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Living Your Legacy: A Simple Life of Gratitude

by Carol Donald

As a longtime donor to YESS, it wasn’t difficult when staff asked me if I could write something about what inspires me to donate: why, since 1998 I have supported their programs and services for youth through donations and volunteering; and why, since 2015, I have been a monthly donor; and why, when I recently updated my will, I included a bequest to YESS?


For me, gratitude is the most important emotion. I recall a newspaper clipping many years ago in which the writer essentially said if you are waiting for that big holiday, new car, or larger home, you won’t be happy much of the time. However, if you can be happy watching the sunset, having a coffee on the patio, or laughing with a friend, you will be happy most of the time. It all boils down to gratitude. I am most fortunate in that my typical day starts with coffee with a friend, a swim at the pool or a walk by the river, followed by time in my studio where I make mosaics. I live simply, and my basic needs are met. For all of that I am profoundly grateful.

The Joys of Volunteering / Photo courtesy of Carol Donald and Stacy Dieckman

I am also grateful that I grew up in a home that was safe, stable, and loving. As a child, I took it for granted. As an adult I realized that many youth don’t have what I had. YESS allows me in some small way to pay it forward and help youth who are growing up in unsafe and unstable environments.

 

I believe the repetitive cycle of trauma, poverty, and homelessness can best be stopped if vulnerable youth canbe provided with the supports and life skills required to break the cycle at that critical  time, when the choices they make will shape the rest of their lives—and most likely the lives of their children as well.

Artist and Entrepreneur @WowFactorMosaics / Photo courtesy of Carol Donald and T8N

The staff at YESS let them know that someone cares about their outcomes, that there’s a safe place for them to be, and that there’s hope for tomorrow. Today’s youth are our future, and I believe the community has a responsibility to them.

If my contributions help to provide a support network that can enable youth to break the cycle, I will be grateful. The dedicated staff at YESS work daily to build and maintain that network. The need for the services available at YESS will always exist, which is why it was an easy decision for me to include a legacy gift to YESS in my will. 


We strive to do all we can to ensure that YESS will always be here for youth who needs us, as a place where youth are inspired to look to the future with hope, purpose, and the courage to strive for a better tomorrow.

Will you consider including YESS in your estate plans? Every legacy gift to YESS is a thoughtful gift from the heart, a meaningful part of your life story, and a way to help YESS thrive in its commitment to champion youth who reach out in their need for healing, relief, and guidance.

There are many options for planned giving. Some donors have made a contribution to the YESS Endowment Fund; others have established a separate fund in their family’s name; some have designated YESS as a beneficiary in their will or through an insurance policy. There are many ways to plan your gift. Some offer tax advantages today, and others through your estate.

We’d be happy to work with you, your family, and your advisors on a confidential basis to ensure that your gift meets your philanthropic goals.

If you have already provided for a legacy gift to YESS in your estate plans, we’d be delighted to learn in confidence about your future plans. Thank you for your life-changing gift! It will surely help to enable struggling young people to heal, improve their wellbeing, find connection and stability, and realize healthy futures.

To learn more about making a legacy gift, please contact Eileen Papulkas by phone at 780.468.7070 x298 or by email at eileen.papulkas@yess.org

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A Lyrical Life of Faith, Music, and Mentorship: Professor Emeritus, Sandra Munn

Remembering Sandra with Mary-Lou Cleveland

Sandra Munn lived a life filled with the joy and passion of music, a life shaped by courage, vision, discipline, generosity, expectation, and standards. A warm personality, she was funny, outgoing, and vivacious. Deeply committed to a journey of continuous learning and growth, Sandra was never shy about encouraging a personal excellence; of daring to create that spark of change within one’s own sphere of daily life and influence. Most importantly, to be wholly inspired to recognize how one act of kindness has the power to lift someone up the whole of their life.

Sandra passed away on September 20, 2023, at age 89. Mary-Lou Cleveland, her colleague and very dear friend, graciously shares some reflections and insights on the life and philanthropy of Sandra Munn.


Sandra was a friend, an advocate, and a mentor. When you were her friend, you were a friend for life.

Sandra was a master teacher, and I and others are grateful for the opportunity of having been in one of her piano classes and private piano lessons. All of her students knew there was no try. Just do.

Sandra loved her family dearly. She was wonderful at providing presents to all of her godchildren on their birthdays. She loved writing and receiving letters. She loved road trips, driving, and reading books—especially spy thrillers. Sandra was someone who was always there if there was a crisis. She loved telephoning friends in Victoria, Vancouver, England, Australia, and Italy, just to keep in touch.

Sandra was an Anglican through and through. She loved everything about All Saints’ Cathedral: the liturgy, the wonderful music and organist, and the

altar guild. She was generous to a fault if someone was having a hard time or first time in the congregation. She was the first to welcome them and take them to lunch at the Commodore Restaurant on Jasper Ave.

If a student needed money to buy a grand piano or go to school, she was right there to assist. You didn’t have to be a musician. Students and others have enjoyed her generosity and continue to do so through the Alexandra M. Munn Scholarship Fund at the Edmonton Community Foundation.

Sandra leaves a legacy through her students. Her gift of loving music has been seeded across Canada and the United States through students who are conductors, performers, accompanists, singers, teachers, composers, or the

many who are able to simply enjoy playing and supporting the arts.

Sandra loved the Edmonton Symphony Orchestra and was a long-time subscriber. She loved the Youth Orchestra and Richard Eaton Singers and supported them with donations and her presence.

Before the move from her condo in the River Valley to Canterbury Manor, Sandra had mostly lived in Edmonton’s Whyte Avenue area. And so, she was attuned and familiar with seeing youth coming and going near YESS over the years as she would have travelled through and around the area. As an annual YESS donor, Sandra had a lasting impact for 25 years on the lives of young people seeking support and services in the face of critical situations and life-changing circumstances.

Intentional and informed, Sandra understood that estate planning documents provided an opportunity to leave clear and precise instructions regarding her overall final wishes and were also the perfect opportunity to include a gift to those causes that were deeply meaningful to her. YESS is so grateful to Sandra for the depth of her generosity and for making a legacy gift that not only underscored her belief in the youth but also her ability to make an impact for the future. A gift that joyfully makes room for and helps to provide the means to make a difference. 

Alexandra, Pianist Extraordinaire / Photo Courtesy of Mary-Lou Cleveland

At age three, she was recognized as a prodigy.

Sandra had perfect pitch, the ability to sight read like no other, and exuded a love for performance.

Accepted to the Juilliard School on an honorary scholarship in the piano class of Irwin Freundlich in 1953, completing a four-year course in two years!

In her third year, Sandra accepted a Teaching Fellowship with the Juilliard Piano Faculty. However, Family and Calgary called her home to Alberta.

In 1957, Sandra made her debut with the Calgary Philharmonic, playing Beethoven’s Concerto No.3 to great success. Sandra was invited back many times, playing Rachmaninoff’s Concerto No.2 and later, George Gershwin’s Rhapsody in Blue.

In the summers 1953-59, Sandra Coached pianists and singers at the Banff School of Fine Arts. Then, in 1962, Richard Eaton persuaded her to come to the University of Alberta and teach pianists and singers, encouraging them to be better than they could ever imagine, and created Art Song Classes.

Sandra loved performing with colleagues, accompanying and conducting the Richard Eaton Singers, finally leading them to a festival in England, a first trip abroad. Da Camera Singers was created. In 1992, Sandra retired from the University of Alberta.

Professor Emeritus not finished yet, Sandra joined the staff at Alberta College Conservatory of Music, teaching pianists, performing with other musicians and creating Art Song Classes. Retiring in 2018, Sandra created a collaborative Bach Project for pianists and singers, successfully launched at All Saints’ Cathedral.

She was recognized by the Edmonton Arts and Cultural Hall of Fame, 2001, and Queen Elizabeth II Golden Jubilee Medal, 2002.

We strive to do all we can to ensure that YESS will always be here for youth who needs us, as a place where youth are inspired to look to the future with hope, purpose, and the courage to strive for a better tomorrow.

Will you consider including YESS in your estate plans? Every legacy gift to YESS is a thoughtful gift from the heart, a meaningful part of your life story, and a way to help YESS thrive in its commitment to champion youth who reach out in their need for healing, relief, and guidance.

There are many options for planned giving. Some donors have made a contribution to the YESS Endowment Fund; others have established a separate fund in their family’s name; some have designated YESS as a beneficiary in their will or through an insurance policy. There are many ways to plan your gift. Some offer tax advantages today, and others through your estate.

We’d be happy to work with you, your family, and your advisors on a confidential basis to ensure that your gift meets your philanthropic goals.

If you have already provided for a legacy gift to YESS in your estate plans, we’d be delighted to learn in confidence about your future plans. Thank you for your life-changing gift! It will surely help to enable struggling young people to heal, improve their wellbeing, find connection and stability, and realize healthy futures.

To learn more about making a legacy gift, please contact Eileen Papulkas by phone at 780.468.7070 x298 or by email at eileen.papulkas@yess.org

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Understanding the Role of a Personal Representative in Estate Planning

by Jake Leveille, Associate Lawyer at Dentons LLP

When it comes to estate planning, the role of a personal representative is paramount. In Alberta, the term “personal representative” is used instead of “executor,” and this person serves as the cornerstone between the deceased’s wishes, as outlined in their will, and the distribution of their assets and settling of affairs.

While often overlooked or underestimated, the personal representative plays a crucial role in your estate plan. In this article, we will explore what a personal representative does, why they are essential, how to choose one and what duties they undertake.


What is a personal representative and why do you need one?

A personal representative is an individual appointed by the deceased, also known as the testator, to carry out the provisions of their will upon their death. Naming a personal representative in your will that you trust is vital for several reasons:

Ensuring your wishes are honoured: By appointing a personal representative, you can ensure that your assets are distributed according to your wishes,

as specified in your will. By choosing someone who understands your values and priorities, you can trust that they will act in your best interests and carry out your wishes with integrity and compassion.

Efficient administration: The administration of an estate can be complex and time-consuming, involving tasks such as preparing an inventory of assets, settling debts of the estate, and distributing assets to beneficiaries. With their organizational skills and attention to detail, a personal representative can navigate the intricacies of estate administration and minimize delays.

Minimizing family conflicts: By maintaining open lines of communication and addressing concerns promptly and transparently, a personal representative that you trust can help prevent misunderstandings amongst family members from escalating into conflicts.

 

What should you keep in mind when choosing a personal representative?

Trustworthiness: Your personal representative should be someone you trust implicitly to carry out your wishes and act in the best interests of your estate. In many cases, family members such as a spouse or adult child, as well as close friends, are named as personal representatives.

Organizational skills: Estate administration can be complex and time- consuming. A personal representative with strong organizational skills can navigate the process more efficiently.

Availability: Choose someone who has the time and availability to dedicate to the responsibilities of being your personal representative.

Financial literacy: Dealing with finances and legal matters is a significant aspect of the personal representative’s role. Consider selecting someone who is financially literate or has access to appropriate professional advice.

 

What are the duties of a personal representative?

Funeral: Making funeral and burial/ cremation arrangements and ensuring that any associated costs are promptly paid by the estate.

Asset and debt management: Identifying and safeguarding the deceased’s assets, including property, investments, and personal belongings. They will also need to investigate all debts and other possible claims against the estate, including from estranged or dissatisfied spouses, partners, and children.

Reporting: Personal representatives must report to the beneficiaries and keep them informed on a regular basis. They must maintain adequate and complete accounts, and respond promptly to inquiries from beneficiaries.

Probate: Determining if they need to apply for a Grant of Probate. This is a court application to formally ‘prove’ the will. Many financial institutions and the Land Titles Office require a Grant of Probate before they will allow the personal representative to access and administer the estate’s assets.

Distribution of assets: Distributing assets to beneficiaries as outlined in the will, following any legal requirements, and ensuring fairness among beneficiaries.

Legal compliance: Ensuring compliance with all legal requirements, including filing tax returns, and obtaining necessary court approvals.

The personal representative plays a vital role in the estate planning process, ensuring that your wishes are carried out and your estate is administered efficiently. Thoughtful estate planning is a gift that you can give your family, and choosing the right personal representative is an important part that requires careful consideration of various factors. By fulfilling their duties diligently, a personal representative can help ease the burden on grieving loved ones and ensure a smooth transition of assets to beneficiaries. 


This article was written by Jake Leveille, an associate lawyer in the Trusts, Estates and Wealth Preservation group at Dentons Canada LLP. Jake’s practice focuses on trusts, estate planning, and estate administration for both simple and complex estates, and he has a passion for developing estate plans that match the needs of his clients and their families.

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Wrapped in Love: The Enduring Gift of a Solid Foundation

by Jan Colter

Suzanne and Donald Colter gifted the very best of themselves to their family, intentionally passing on a legacy rich and consistent with their beliefs and values: the importance of being kind and compassionate, helping others without expectation, facing challenges with courage and sacrifice, being truly present, and finding joy in simplicity and optimism. With unwavering love, Sue and Don had a profound impact on their children, grandchildren, and all those whose lives they touched.

Remembering a loved one is one of the most honourable things you could do. Their daughter, Jan Colter, reflects on some of the countless important life lessons imparted by her parents to help shape the lives of herself, her siblings, and their families.


A good start in life / Photo courtesy of Jan Colter

I only learned about my mom’s philanthropy when she and my dad (Sue and Don) both developed and had major health problems twenty years ago, at almost the same time. I took over their financial affairs and saw for the first time the quiet and consistent donations that she had been giving for years and years. Until then, the gifts she gave closer to home were significant—financial to be sure, but more often gifts of time, attention, thoughtfulness.

Sue’s philanthropy centered on supporting the arts and improving the lives of those less fortunate than herself. While the list of charities was eclectic, her focus was on women, families, and youth in need… done with unspoken determination. She obviously saw “family” as much bigger than just her own!

Sue Colter: More beautiful as she aged / Photo courtesy of Jan Colter

We always knew the force of her sense of family—in every aspect of our lives. My mom felt fortunate to have lived most of her life in a relatively privileged environment, but you’d never have known it if you met her. She was quiet, hard-working, determined, unpretentious, and generous. Her kids and theirs knew that her time was all for them when they were with her. Nothing was more important to her than that we felt special, loved, and heard! She was absolutely beloved in return.

Sue spent her earliest years alone with her own mother, until her mom remarried, moved, and added two new stepsisters to their family. She left home at 18 for university in Edmonton and married Don right after graduation. They spent their early married life in small town Alberta, where he was the junior of only a couple of town doctors. She soon found herself raising three small children, at the tender age of 23. Brooks was very small in the early 1950s and Don worked long hours. I think those years were challenging and a little lonely for a young, city girl from Calgary. She met the challenge … “super mom” kicked in and we all benefitted.

Sue, Don, and the Grands / Photo courtesy of Jan Colter

After ten years they moved to Edmonton, where they enjoyed a happy and full life. We owe so much of the quality of our lives to having parents like them, who supported us completely and shared with us their many interests. After their kids were educated and launched, they continued to enrich the lives and welfare of their grandchildren in the years to come. Many of our childhood friends saw Sue as their second mom, and my dad never stopped being the kindly small town doctor he ever was.

I truly think that Mom’s early years as a girl and then young mom instilled in her the importance of support in vulnerable times. Hence her focus on her own family and helping us successfully launch from a solid and caring home. Hence her long support for women and youth, the core of our society, who deserve so much but sadly don’t always get the support they need and deserve. She tried to help them during her lifetime, and again by including them along with us in her will. YESS is the most pertinent and deserving organization she could have chosen. 

What you need to know if you wish to leave a gift to YESS in your will

YESS’ legal name: Y.E.S.S.: Youth Emergency Shelter Society of Edmonton o/a (YESS) Youth Empowerment and Support Services

CRA Registered Charitable No.: 12953-7437 RR 0001

Full mailing address: 9310 82 Ave NW Edmonton AB T6C 0Z6

Sample wording for a Specific gift in your Will:
“I give to Y.E.S.S.: Youth Emergency Shelter Society of Edmonton o/a (YESS) Youth Empowerment and Support Services currently of 9310 82 Ave NW, Edmonton, AB, T6C 0Z6, the sum of $ to be used at the discretion of the organization.”

Sample wording for a Residual gift in your Will:
“I give to Y.E.S.S.: Youth Emergency Shelter Society of Edmonton o/a (YESS) Youth Empowerment and Support Services currently of 9310 82 Ave NW, Edmonton, AB, T6C 0Z6, all (or %) of the residue of my estate, to be used at the discretion of the organization.”

We strive to do all we can to ensure that YESS will always be here for youth who needs us, as a place where youth are inspired to look to the future with hope, purpose, and the courage to strive for a better tomorrow.

Will you consider including YESS in your estate plans? Every legacy gift to YESS is a thoughtful gift from the heart, a meaningful part of your life story, and a way to help YESS thrive in its commitment to champion youth who reach out in their need for healing, relief, and guidance.

There are many options for planned giving. Some donors have made a contribution to the YESS Endowment Fund; others have established a separate fund in their family’s name; some have designated YESS as a beneficiary in their will or through an insurance policy. There are many ways to plan your gift. Some offer tax advantages today, and others through your estate.

We’d be happy to work with you, your family, and your advisors on a confidential basis to ensure that your gift meets your philanthropic goals.

If you have already provided for a legacy gift to YESS in your estate plans, we’d be delighted to learn in confidence about your future plans. Thank you for your life-changing gift! It will surely help to enable struggling young people to heal, improve their wellbeing, find connection and stability, and realize healthy futures.

To learn more about making a legacy gift, please contact Eileen Papulkas by phone at 780.468.7070 x298 or by email at eileen.papulkas@yess.org

Read more